Vault Library Troubleshooting

The Vault Online Library uses Digital Rights Management (DRM) technology to ensure that only authorized users can use the Vault guides.

Here are some pointers on accessing the Vault guides with minimal DRM hassles:

• The DRM is facilitating just one operation: downloading a Vault guide onto one computer, so that it can be viewed or printed on that computer. If you download a Vault guide onto your work computer and then email it to your home computer, the guide will not open.
• Version 7 of the Adobe Acrobat Reader gives you the best results.
• Sometimes a strong corporate or personal firewall can interfere with the transmission of data necessary to unlock a document. Temporarily deactivate your firewall before downloading
  

If you’re still having difficulties, take a look at Vault’s detailed download FAQs or contact the Library.